A. Sometimes the editor can become convoluted with unnecessary code which can causes projects to freeze when they're opened. If your project becomes unaccessable don't panic! First – try another...
A. To remove the border showing around an image, right click on the image to display a list of options. Click on Image Properties.
...
A. Email headers are present in all messages sent from SimplyCast to ensure proper delivery. The headers SimplyCast uses are compliant with RFC standards.
A. Yes - opened emails and click throughs are automatically tracked with SimplyCast.
...
A. Yes, all emails sent through SimplyCast are mailed through our own server infrastructure. You do not have to use your own mail server to send your email marketing campaigns!
A. Yes, there are some email address prefixes that are sent to to generic account types that cannot be sent to, these would include:
...
A. Yes, you can access statistics in a .csv for .xls/xlsx format.
...
A. At this time you cannot generate a signature for your emails automatically; however, you may certainly add a signature in the message editor when you create your email message content.
A. Yes, you can assign table widths as percentages or pixles using our HTML editor.
...
A. You can create links to files you have uploaded so a recipient can view them or download them, but you cannot attach documents to your email content directly.
...
A. Yes - you can cancel a scheduled campaign through the Report Manager. Click on the View Reports link in the Report Manager menu. From here, click on the cancel icon (the red circle with the white...
A. At the present time, you cannot change the background color of the message body. When creating an email campaign, some people will create a large table with a single row and column, and then change...
A. Not at this time. Currently the location web version link is displayed is at the top of the email campaign messages that are sent. This is generally the best place to have this link anyway, since...
A. Yes, you can copy a project easily from existing designs you have already created.
...
A. Yes - you can use an existing message as a template. To do this, simply choose an existing design during the message creation process. This will copy the design and content of one of your...
A. You could create your content in Microsoft Word and copy and paste the content into SimplyCast; however, the content may not be displayed in the same format.
...
A. You cannot download all reporting stats for a specific email marketing campaign at this time; however, you can download individual detailed reports for each element of your campaign by doing the...
A. No, you cannot get credit for bounced emails, since we do not know an email is bad until it has been mailed to the recipient. To minimize bounces in bulk mail campaigns, ensure that your list is...
A. Due to the heavily load associated with sending mass-emails with attachments SimplyCast is not able to provide attachment support for the email service.
...
A. Yes, you can insert merge fields into your subject line.
...
A. Yes - you can merge data from your list into your message content there is a mail merge drop down box that you can click on to select the field you wish to merge in your email marketing.
...
A. Yes, you can personalize your email message by using the merge drop down box to set up a mail merge. Simply click in the message content where you want the field to go, and then use the merge drop...
A. At the present time, we do not have different types of template layouts available; however, we are working to enhance our templates to provide you with additional flexibility and design options for...
A. Yes - you can send a message in multi-part format with SimplyCast. In fact, email messages sent out through SimplyCast are in multi-part format by default unless you choose to send a text-only...
A. Yes, you can send a test message to any sender address you have set up in your account.
...
A. Yes, you can send a test message to any sender address you have set up in your account.
...
A. Yes, you can send emails with a different sender name and address through SimplyCast.
...
A. At the present time, the standard text is only available in English for email marketing. We hope to offer additional languages in the future.
A. You can upload your own message content by creating a new message through the orange Create a New Campaign button (assuming you are on the main SimplyCast page after you have logged in). Follow the...
A. Yes, you can use JavaScript in your emails but it is not recommended. Most email programs will remove or disable any JavaScript code in your content!
A. Yes, we can create a custom templates that work with our service that contains background images for your header, body, and footer. The cost to create a template like this is $79.00.
...
A. Yes, we can create HTML content for you on your behalf for your email marketing campaigns. For the latest pricing, please contact our Customer Care team at 1-877-312-4979 Ext. 2.
A. Yes, we can help! The SimplyCast service lets you send and manage your email marketing campaigns hassle-free! Email the SimplyCast sales team at sales@simplycast.com or contact them at 1-877-312...
A. No, you do not have to place any content in the Header and Footer sections of the email campaign you create (these are optional). You may place the entire content of your html email marketing...
A. No - you do not lose credits for test emails. When sending a test message to an individual email address using the test sending function, no email credits are subtracted from your account.
...
A. Depending on the sites you are linking to, having more links in your campaign may not be a factor. Typically, if you are linking to a site that has its domain blacklisted, this could increase the...
A. Yes, we have many templates that you can use for your email campaign. In fact,we have hundreds of templates for you to choose from. To choose a template for your message, please go to the Email...
A. Yes, we have many email templates available. You can select a template during the message creation process.
A. Yes, we offer many design templates for email campaigns that you may choose from when you create your email message. When you create a message, you will be asked to select a template before you...
A. Yes, SimplyCast allows you to send messages in both html and text format. This is called a multi-part format.
...
A. If any messages from your email marketing campaigns are returned to us that are hard bounced (bad addresses that are no longer valid) then those bounced emails are flagged in your list as being...
A. Yes - SimplyCast has an wizard that helps you design the email you want to create. When you go to create your message, our service will guide you through our step-by-step message creation process...
A. SimplyCast uses its own Cascading Style Sheets (CSS) when an email is compiled before sending. This is because we merge in a link for people to unsubscribe, as well as additional footer information...
A. The opt-in form code through the Sign-up Form channel is designed for website use. If you use the sign-up form HTML code in an email, it will not load properly for most recipients - or load but not...
A. At the present time, HTML named anchor tags are not supported by our HTML editor; however, we may include this functionality at a later date to enhance your email marketing campaigns.
A. Bounced emails are processed by our system automatically. Any emails that hard bounce because an email address no longer exists or any other permanent error are flagged in your list you mailed to...
A. When a message bounces back that cannot be delivered, it may be marked as a hard bounce if the address does not exist, for example. When this occurs, the address is marked in your list as a hard...
A. When you're in the editor there are an array of tools to the left hand side. Use these tools to properly arrange the fonts and elements of your campaigns. You can adjust size, alignment, and color...
A. When you are editing your email newsletter message, you can view the properties of your table by right-clicking within the boundaries of the table and choosing the Table Properties menu item.
...
A. You can insert a link to a YouTube video by creating a hyperlink to it, or you can add the video's Embed code to the html view to enhance your email marketing.
...
A. You can load in your own HTML code for your campaign by creating a new message through the orange Create a New Campaign button (assuming you are on the main SimplyCast page after you have logged in...
A. This link is present in all email messages sent through our service and cannot be removed at this time.
...
A. Starting a New Campaign with SimplyCast is easy!
...
A. To add another address in the sender address drop down box, go to the My Account link, located in the top-left corner of your SimplyCast account. Click on the Sender Address tab.
...
A. You can change the formatting of your message through our message editor. This is accessible by going to the Email Marketing channel and choosing the Edit/Send Campaigns link from the Email...
A. The Cleaning Tool can be accessed by clicking on the icon in the editor that looks like a clipboard with a blue "W" on it.
...
A. SimplyCast provides you with the flexibility to create lists in many different ways. There are essentially four ways you can create list data or import list data:
...
A. You can download detailed report information by doing the following:
...
A. To edit the text version of your message, click on the Text tab in the message editor.
...
A. To insert an image in your email marketing campaigns, you will need to do the following:
...
A. To insert and edit a table in a message, click on the insert table icon. This icon looks like a small box with smaller boxes within it. When you click on this icon you'll be asked to enter some...
A. To insert a special character in your message, use the character's keyboard shortcut or copy and paste it from a table containing the symbol you want to use. If you search for HTML character codes...
A. To insert a send to a friend link in your message content, look for the drop down list labeled Merge on the left of the page. Look for the option for send to a friend. This will insert a link to...
A. Message delivery can vary based on your message content, subject line used, list quality, and many other factors. To see how well your campaign is doing, you can view your campaign statistics on...
A. Once you send your email, you can check the reports page to check the status of your campaign. To do this, simply click on the View Reports link in the Report Manager menu.
A. To begin making sections of an image clickable, left-click on the image to select it in the editor. With the image selected, click on the icon that looks like it has mountains and a small red box...
A. To merge data into your message content, first left-click in the message content where you want to add this field. Next, use the Merge drop down list in the message editor to insert the mail merge...
A. To merge fields into your message content, first left-click in the message content where you want to add this field. Next, use the Merge drop down list in the message editor to insert the mail...
A. You can modify an email so it would link to your website by doing the following:
...
A. To resend a campaign, go to the Email Marketing channel and select the option to Edit/Send Existing Campaigns. Look for the project you would like to resend and click on the send icon to the right...
A. The ability to track a link with an email message is handled automatically tracked when you send the message out in html format to your mailing list(s). If you are sending a text-only campaign...
A. To upload an image in your email marketing campaigns, you will need to do the following:
...
A. You can view a list of bounced emails from your e-marketing campaigns by doing the following:
...
A. Messages that you send through SimplyCast are sent through our own mail server infrastructure. You do not have to have your own mail server to send email marketing messages through our service!
A. The SimplyCast logo can be removed from the bottom of your emails by purchasing one of our Professional Marketing, or Enterprise Marketing plans. For pricing information, please visit our pricing...
A. To send your email message, select the Email Marketing channel from the home page. If you are not sure which channel you are using, click on the Home link or the SimplyCast logo in the top left...
A. Images up to 4MB may be uploaded to our system. You may store up to 100MB of images and file attachments in our system for email marketing, survey marketing, fax marketing, and more!
...
A. When creating a banner for an email marketing campaign using one of our email templates, we recommend designing the banner to be 600 pixels wide. This will match the width of the background images...
A. SimplyCast will automatically track clicks for you, so you do not need to make any changes to your html code that you have uploaded.
A. SimplyCast maintains relationships with ISPs and we also monitor our systems to avoid deliverability problems; however, all this will not prevent your message from ending up in a spam folder if...
A. Only one email is sent to each recipient; however, this email contains both versions of the message. Even though both versions are included in the email, only one version would be displayed at a...
A. Email Delivery can depend on many factors. It is important to consider the following when looking at your results:
...
A. Odds are, if you're receiving the “Error” status when sending that there was something wrong with your list. In many cases, the issue arises with a bad list. Try checking your list and make sure...
A. Messages that are scheduled usually begin to send after 5 to 15 minutes.
...
A. To rename your message, use the Edit/Send Campaigns button in the Email Manager box. From this page, click on the Rename Icon to the right of the message you wish to rename.
A. You can copy and paste content from Microsoft Word; however, the conversion from the .doc format to .html for email marketing is not always a smooth transition. You may need to remove elements from...
A. Sometimes for different reasons it is beneficial to disable tracking on links. If this is the case, and you would like to disable tracking on one link but not all of them, add the NO_TRACK class to...
A. If you are encountering issues changing fonts in the message editor, there may be a problem with the HTML code of your message. Though rare, a possible cause for this might be poorly written HTML...
A. Integrating Facebook into Email Marketing Campaigns is a great way to communicate with your clients and promote products and services.
...
A. Yes, it would be fine to send out a campaign in plain text format, as this is still used on a regular basis by marketers. The only limitations of this format are that you can't track open rates and...
A. SimplyCast does not allow you to attach a PDF file to your campaign; however, you may create a link to a file that you have uploaded into our system.
...
A. Yes - in the message editor there is a mail merge drop down box that you can click on to autofill names in your email content.
...
A. Yes, you can address the recipient by their name by performing a mail merge.
...
A. Unfortunately you cannot add an attachment to a message without embedding a link in the body of the message. You can only insert attachment links to files hosted on the SimplyCast site, or create...
A. You can change your company name in the footer that we insert in your messages by editing your address details. This is done by clicking on the My Account link and going to the Settings tab. In the...
A. In an effort to minimize abuse of the system, SimplyCast requires all outgoing mailings to be reviewed by a Compliance administrator. Typically this is done within minutes, however in some cases ...
A. Email Delivery can depend on many factors. It is important to consider the following when looking at your results:
...
A. To ensure maximum deliverability our compliance team reviews each message as to ensure no spam is sent from our servers. Sometimes campaigns are declined if they do not meet the agreed terms and...
A. There are many factors to consider if your open rate seems lower than expected in your bulk email campaign. Open rates are tracked only if a recipient allows images to load in their email program.
...
A. A failed email marketing campaign can occur for any number of reasons. We recommend first checking your mailing list to ensure that the addresses you are sending to are in proper format. If you see...
A. When you send a test email, the system will only attempt to send the message once. If you do not receive it, there may have been a delivery problem that prevented your mail server from accepting...
A. There are mixed thoughts on personalizing the subject line. Some people feel it looks too much like bulk mail if the recipient sees their name in the subject, while others believe that...
A. No, you should avoid using the word FREE in the Subject line of your email marketing campaigns because the word "Free" can increase the likelihood that your message is filtered as spam. As a result...
A. Yes, you should worry about fonts! It is recommended that you use standard fonts such as Arial, Times New Roman, or Verdana, as these are universal fonts available to most email programs.
...
A. Images that are in .jpg format can have different color types associated with them. If you have inserted a .jpg file and all you can see is a broken image, the .jpg file is likely using the CMYK...
A. There are a few steps you can take to reduce the number of bounces in your email marketing campaigns. Bounce rates of as little as 1% can significantly impact your email delivery.
...
A. We have many useful statistics that can help you to analyze your email marketing campaigns. The following is a breakdown of available statistics that we show in our reports:
...
A. There are a number of different status associated with each outgoing campaign. Please find a full list of these status, as well as what each means below:
...
A. The statistic total clicks refer to the total number of clicks from all tracking links in your email marketing campaign.
A. The statistic Delivered, Not Tracked means that an email was sent to your recipient, but we could not confirm if that email was opened or not.
...
A. Bounced emails are addresses that could not be delivered successfully to recipients of email marketing campaigns. There are two types of bounced emails: Hard Bounces, and Soft Bounces.
...
A. When an account exceeds the number of remaining credits purchased, the system will charge you for overages. These overages are billed to your account at the end of your month's subscription, or...
A. If you have too many bad emails in your list when you send out a campaign it will have a significant impact on your email delivery.
...
A. When you attempt to merge a field in your email marketing message and that record does not have any data within it, the mail merge field will be left blank rather than displaying the merge field...
A. A Recipient will respond to your message based on the email address you send it from. Messages that are sent out through SimplyCast use your own email address, which is referred to as a Sender...
A. If you edit an email that is already queued for sending, it will send the version that was already saved at the time you scheduled the campaign. The system will not see the changes you have made...
A. At the present time, only image formats such as .jpg, .gif, and .png files may be used with SimplyCast. These images are standard web-based formats, and this is why our message editor requires them...
A. Email Marketing is a way to promote products and services by sending content through electronic mail to your target audience using a double opt-in mailing list. SimplyCast allows you to easily...
A. Epic email marketing is a free marketing plan given when signing up for SimplyCast's email marketing solution. Everyone who signs up is placed on the Epic Free Marketing plan and gets 5,000 email...
A. There are differences between opens and clicks in email marketing campaigns, these are shown below:
...
A. Images up to 4MB may be uploaded to our system. You may store up to 100MB of images and file attachments in our system.
...
A. At the present time, there is a limit of 4MB per file.
You can use these files when creating projects for email marketing, fax marketing, survey marketing, event marketing, and more!
A. The templates that we provide for email newsletters are 600 pixels wide.
A. When the recipient receives an email message in their inbox, the content that shows up in the From line of a message is based on both the sender address you select, and the name you enter on the...
A. You can see samples of design templates by logging into your account and creating a new campaign. After you assign it a name and select the type of project you wish to create, the next step is to...
A. You can enter the subject of your email campaign in the subject field when you go to send the campaign. This is Step 4 of the message creation process, and can also be accessed by going to the...
A. To view the status of a campaign, click on the Email Marketing icon once you log in. This will take you to the Email channel's get started page.
...
A. There could be many reasons by your messages are going straight into recipient spam boxes. SimplyCast maintains relationships with ISPs and we also monitor our systems to try and avoid...
A. When you save HTML code created in Microsoft Word, Microsoft Word adds additional Microsoft Office-specific markup tags that are not typically found in HTML files. This additional code added by...
A. SimplyCast does not allow you to send email messages without showing e-mail addresses or names. Hiding this information would be considered spam, and we do not allow the users of our service to...
A. No, you would not lose credits for emails already flagged as hard bounced in your list. The system will only sent out emails that are not flagged as Hard Bounced or Unsubscribed.
Email Us
Request a Demo
Watch Video
